About Darby Dental Supply, LLC

We can be reached by

• Postal Address: 300 Jericho Quadrangle, Jericho, NY 11753, USA
• Email: info@darby.com
• Telephone: 1-800-645-2310
• Hours of Operation: 8:30 am to 8:30 pm, ET, Monday through Friday

Overview 

At Darby Dental Supply, LLC your privacy is important to us.   We process personal information in different contexts, while respecting your privacy, as part of our unwavering commitment to ethical and responsible practices and as required by the law.

This Privacy Statement ("Statement") sets forth the principles that govern our treatment of personal information across Darby Dental Supply, LLC. employees and those with whom we share personal information must adhere to this Statement.

Darby Dental Supply, LLC is committed to protecting the personal information that our employees, customers, prospects, suppliers, and vendors have entrusted to us. We collect and use personal information to perform our business functions and provide quality healthcare products to our customers.

This Statement applies to personal information of any kind, in any format or medium, relating to employees, customers, vendors, and others who do business with Darby Dental Supply, LLC.

Categories of Personal Information Collection

We define personal information as any information that identifies, relates to, describes, and/or capable of being associated be linked, directly or indirectly, with a customer. 

• Our web server does not recognize any information regarding the domain or email address of any visitors to our site.
• We collect only information volunteered by consumers, such as survey information and site registrations, no information on consumers who browse our web pages.

Opt-Out Options

• If you do not want to receive emails from us in the future, please let us know via email at info@darby.com.
• If you supply your postal address online, you may receive periodic mailings with information on new products and services or upcoming events. If you don’t wish to receive such mailings, please call us, at 1-800-645-2310.
• Persons who provide telephone numbers online will only receive telephone or text contact regarding orders they’ve placed online or text messages. 

Ad Servers and New Uses

• We do not partner with or have special relationships with any ad server companies.
• From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our practices change, we’ll post policy changes on our website.

Categories of Sources of Personal Information

• Darby Dental Supply, LLC receives and uses various types of personal information to conduct our day-to-day business activities. We apply the data minimization principle in the collection and use of personal information with the aim to only collect information that is necessary,  by fair means, and with notice and requiring consent when necessary.

Business Uses and Purposes for which Personal Information was Collected

• The purposes for which we collect and use your personal information may vary depending on the type of relationship you have with us; i.e. employees, customers, or website users. The use of personal information for new purposes should be consistent with and meet the privacy expectations described in this Statement, otherwise we will request your authorization.

Generally, we collect, use, and/or disclose your personal information to provide you with products and services and as otherwise related to the operation of our business. For more specific detail on our disclosures of personal information, see the next section "Sharing and Disclosures to Third Parties." Subject to restrictions and obligations of applicable laws, Darby Dental Supply, LLC and our vendors may use your personal information for some or all the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Research and Development
• Fulfilling Regulatory Requirements and Quality Assurance
• Security
• Debugging

In addition, we may collect, use, and/or disclose your personal information for the following additional operational business purposes for which we are providing you notice, as permitted by applicable law:

• Employees and candidates: If you apply for a job via our career center, we use your personal information to consider you for employment, for diversity & inclusion programs and statistics, other governmental reporting requirements or programs (such as immigration and EEO) and to administer your account. If you have an employment or commercial relationship we use your personal information to develop and administer our employee/employer relationship, (such as  payroll processing, emergency services and planning and work-related equipment management), to conduct performance evaluations, for internal program administration (such as education, mentoring, service awards, corporate events and other offered programs), to comply with legal obligations, including tax and labor regulations, governmental reporting requirements or programs (such as immigration and EEO), for internal business planning and procurement and to utilize the services of third-party vendors to implement any of the above.
• Customers: We use our customers' information to maintain our commercial relationships, to ensure the proper operation of the day-to-day business, to comply with tax and other regulations, and to administer sales and marketing activities.
• Prospective customers: Information from prospective customers is used to respond to their requests for information, products or services, and for marketing activities.
• Vendors and suppliers: If you have a business or professional relationship with Darby Dental Supply, LLC we will use your information to develop and conduct our business relationship with you, and to comply with tax and other regulations.
• Visitors of company facilities: Some of our buildings have physical access controls and video surveillance systems for security purposes.
• Website and social media users: We collect personal information from visitors and users of our website and social media pages. We use the information to manage your account registration, to store your preferences and settings, to provide interest-based advertising, to conduct statistics and to analyze how you use our website and online services.

Darby Dental Supply, LLC shall use personal information for the purposes disclosed above. To the extent required by law, Darby Dental Supply, LLC shall inform the individual if their personal information will be used for an additional purpose, and this disclosure shall occur prior to the data being so used, and the individual shall be given a mechanism to provide their consent.

As permitted by applicable law, we do not treat de-identified data or aggregate customer information as personal information and we reserve the right to convert, or permit others to convert, your personal information into de-identified data or aggregate consumer information. We have no obligation to re-identify such information to respond to your requests.

Our customers may engage service providers or subcontractors to enable them to perform services on our behalf. This sub-processing is, for purposes of clarity, an additional business purpose for which we are providing you notice.

In addition, we may collect, use, and disclose your personal information as required or permitted by applicable law.

Consent to Telephone Communications

We use our customers' telephone numbers to maintain our commercial relationship, to ensure proper operation of the day-to-day business, to comply with tax and other regulations and to administer sales and marketing activities. By providing your telephone number to us, you are providing prior express written consent to receive marketing and informational calls, faxes and text messages from Darby Dental Supply, LLC and our affiliates using an automatic dialer and prerecorded voice messages. Your consent is not a condition of purchasing any products or services and can be revoked at any time.

Sharing and Disclosures to Third Parties 

At times, Darby Dental Supply, LLC engages third- party contractors, service providers, and other vendors to help us accomplish our business objectives. When Darby Dental Supply, LLC discloses personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. There are other circumstances where we are required by law to disclose personal information to third parties such as public authorities.

Disclosures for business purposes:

• Notwithstanding anything to the contrary in our other privacy notices, we restrict the use of your personal information shared with our vendors for business purposes.

Sale:

• Never does Darby Dental Supply, LLC, sell personal information (as the term "sold" is defined by the California Privacy Rights Act).

We may disclose your personal information for a business purpose to the following categories of third parties:

• Our subsidiaries and affiliates
• Third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you.
• B2B Customers
• Business Partners
• Customer Service Representatives
• Executive/Board of Directors
• External Agencies
• External Auditors
• Finance/Accounting Teams
• Internal Auditors
• Internal Employees on a need-to-know basis
• Legal, Compliance, and Regulatory-Quality Teams
• Operations/Maintenance Teams
• Public Authorities/Government Bodies
• Sales/Marketing Teams, Representatives, or Agents
• Service Providers and Vendors, such as for advertising or marketing purposes, internet service providers, data analytic providers, operating systems and platforms, and social networks.

In the preceding twelve (12) months, Daby Dental Supply, LLC may have disclosed personal information for the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Research and Development
• Fulfilling Regulatory Requirements and Quality Assurance
• Security
• Debugging

We engage with third-party contractors, service providers, and other vendors for certain services. If the engagement involves the transmission of personal information, Darby Dental Supply, LLC directs the service provider to treat that data consistent with legal requirements. A contract to protect personal information should be executed before any data is disclosed.

• We partner with LiveChat to offer real-time web chat support. Conversations may be recorded to help us maintain the highest standards of quality, ensure your security, and support our research efforts.  By selecting “Yes,” you agree with these terms.
• In certain circumstances, Darby Dental Supply, LLC may be required to disclose personal information when required by law, when required to protect our legal rights, or in an emergency where the health or security of an individual is endangered.
• We may also disclose personal information in the context of any sale or transaction involving all or a portion of the business.

Cookies, Advertising and Analytics

• Darby Dental Supply, LLC makes all web users logged into our site aware of the use of Cookies to show you personalized content and more relevant ads, to analyze our website traffic, and in general to improve your browsing experience on our website.  By establishing a login and password to our website, the user consents to Darby Dental Supply, LLC’s use of Cookies and other tracking technologies.
• We may use Google Analytics, Adobe Analytics, or other vendors for analytics services. These vendors use Cookies and other tracking technologies to help us analyze how the Services are used. Information generated by these vendors, such as IP addresses and usage information, is transmitted to and stored by these vendors in the U.S. or elsewhere. 

Our Policy Toward Children

• Our services are not directed to children. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us. If we become aware that a child has registered for a service and has provided us with personal information, we will delete such information from our files.

Security Measures

• We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from you on our site. Darby Dental Supply, LLC is committed to the security, confidentiality, and integrity of personal information in accordance with legal requirements. We take commercially reasonable precautions to keep personal information secure against unauthorized access and use, and we periodically review our security measures. We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal information we hold from being accidentally or deliberately compromised. Our employees participate in a training and compliance program and are required to safeguard your information.
• We also conduct information risk assessments, we train our staff to understand the importance of protecting personal information, and we are responsibly managing access rights within the Company. We include both physical security and IT security in our overall data security approach. We are diligent in selecting vendors that process personal information on our behalf so that they also ensure appropriate technical and organizational measures to protect the data.
• Darby Dental Supply, LLC makes reasonable efforts to notify individuals and regulatory authorities, as required by law, if we reasonably believe that personal information has been stolen, disclosed, altered, or infringed by an unauthorized person.
• We also endorse the concept of privacy by design which is an approach to projects that promotes privacy and data protection compliance from the outset. This means considering the privacy and security implications for any new project or process throughout its lifecycle.

Your Data Protection Rights and Choices

• If you reside or otherwise find yourself in jurisdictions with data protection laws, Darby Dental Supply, LLC is committed to supporting your rights granted by such applicable data protection laws. Otherwise, you can contact us at any time to discuss your privacy concerns.
• Under certain circumstances, you may have the privacy rights described in this section. Any request you submit to us is subject to an identification and verification process. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information.
• If you require this notice to be provided in a different format, please submit the request to Darby Dental Supply, LLC by either:

• Email: info@darby.com
• Telephone: 1-800-645-2310

• If we cannot comply with a request, we will explain the reasons in our response. We will use personal information provided in a verifiable request only to verify your identity or authority to make the request and to track and document request responses.

We will make commercially reasonable efforts to identify personal information that we collect, process, store, disclose, and otherwise use and to respond to your applicable privacy rights requests. In some cases, we may suggest that you receive the most recent or a summary of your personal information and give you the opportunity to elect whether you want the rest. We will typically not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome. If we determine that the request warrants a fee, or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided with a cost estimate and the opportunity to accept such fees before we charge you for responding to your request.

Pursuant to applicable data protection laws, your privacy rights may include the following:

Information Rights

You may have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is 12 months prior to the request date:

The categories of personal information we have collected about you.

The categories of sources from which we collected your personal information.

The business or commercial purposes for our collecting or selling your personal information.

The categories of third parties to whom we have shared your personal information.

The specific pieces of personal information we have collected about you.

A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.

A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred.
If we sold your personal information, we will explain:

The categories of your personal information we have sold.

The categories of third parties to which we sold personal information, by categories of personal information sold for each third party.

To make a request, e-mail us at info@darby.com or call 1-800-645-2310.

Obtaining Copies of Personal Information

You may have the right to obtain a copy, no more than twice in a twelve-month period, of your personal information that we have collected and are maintaining. To make a request, e-mail us at info@darby.com or call 1-800-645-2310.

• Under No Circumstance, Darby Dental Supply, LLC Does Not Sell:

If you are 16 years of age or older, you may have the right to direct us to not sell your personal information.

We do not sell the personal information of an individual we know is under 16 unless we receive an opt-in from the individual who is between 13 and 16, or the parent or guardian of an individual younger than 13. Individuals who opt-in to personal information sales may opt-out at any time.

In the preceding twelve (12) months, we have not sold your personal information (as the term "sold" is defined by the California Privacy Rights Act).

• Right to Limit Use and Disclosure of Sensitive Personal Information:

You may direct us to limit the use and disclosure of your Sensitive Personal Information to uses/disclosures that are reasonably necessary to provide our goods and services, or as needed: to ensure security and integrity; to prevent fraud or illegal activity; for physical safety; for short-term, transient use, including for non-personalized advertising; to perform services on behalf of the business; and to verify or maintain the quality or safety of a service or device owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance such services or devices. To limit our use of your Sensitive Personal Information, you may "opt out" by writing, calling, or e-mailing us at the addresses/number listed below.

Except to the extent, we have a basis for retention under applicable law, you may request pursuant to applicable law that we delete your personal information that we have collected and are maintaining. Our retention rights include, without limitation, complete transactions and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. To make a request, e-mail us at info@darby.com 

We will not discriminate against you in a manner prohibited by applicable law because you exercise your privacy rights. You may have the right to exercise these rights via an authorized agent who meets the agency requirements of the applicable law.

Mailings, Calls, Faxes

If you supply us with your street address, e-mail address, phone number or fax number, you may receive periodic mailings, calls or faxes from us with information about new products and services or upcoming events. If you do not wish to receive such mailings, faxes or calls, you may "opt out" by writing, calling, or e-mailing us at the addresses/number listed below:

Postal Address: Darby Dental Supply, LLC 

300 Jericho Quadrangle, Jericho, NY 11753, USA

Email: info@darby.com

Telephone: 1-800-645-2310

Hours of Operation: 8:30 am to 8:30 pm, ET, Monday through Friday

Changes to This Privacy Statement

• We reserve the right to modify this Privacy Statement and related business practices at any time. We will duly inform you of any changes by posting here. 
• The time stamp you see on the Statement will indicate the last date it was revised.

CHAT POLICY

This policy is designed to ensure that all chat communications within our company are conducted in a manner that is professional, respectful, and secure.

The aim is to maintain a consistently professional and effective level of communication that enhances customer satisfaction and upholds to our company’s service standards.

This policy is applicable to all employees, contractors, and third parties who utilize the company’s chat platform for business communication.

Professional conduct in all chat communications, prohibiting the use of inappropriate language, harassment, or any form of discrimination is mandated.

Employees will respond promptly to customer messages during business hours, and it should be noted that response times may vary outside of business hours.

In cases where an immediate response is not feasible, the customer will be informed.

Direct contact information may be obtained so the matter can be addressed at a later time.

Employees will not attempt to resolve product performance issues via live chat.

Any product-related complaints will be directed to the appropriate department for specialized handling.

Customer privacy will be honored. Personal information will not be solicited.

All data will be managed in accordance with data protection regulations.

If it must be shared, the chat will be secured, and only authorized recipients will be able to view the information.

Users are responsible for the security of their chat accounts, which includes keeping login information confidential and reporting any suspected security breaches immediately.

Chat communications are archived and subject to review, for quality assurance.

Employees are obligated to comply with all relevant legal, regulatory, and internal company directives pertaining to customer service and data protection.

Contact Information

• If you have any concerns or questions about how your personal information is used, please feel free to contact us at:

Darby Dental Supply, LLC 

300 Jericho Quadrangle 

Jericho, NY 11753

Attn: Customer Service 

Telephone: 1-800-645-2310
 Email: info@darby.com

Our website contains links to other websites. These websites are not covered by this Statement, and we are not responsible for the privacy practices or the content of these other websites.

Thank you for visiting our site and for taking the time to read this Privacy Statement.