Frequently Asked Questions
Who do we sell to?
Darby Dental Supply restricts sales and distribution of products and services to licensed Dentists and Health Care professionals who have an established business account with us.
Darby Dental Supply only sells and ships to addresses in the U.S. or its territories.
What is your Return Policy?
Darby Dental Supply provides our customers with a generous return policy for obtaining credit or adjustment on products sold. All returns must be made within 30 days of original purchase. We will arrange to replace, exchange, or issue a refund - it's that easy. Certain product restrictions apply.
Returns and Billing Adjustments may be requested by:
- Calling a Customer Care Specialist at (800)-645-2310
- Chatting with us online (Select ‘Ask an Expert’ at the top of the page),
- Emailing us through our contact page
I am unable to locate a product from one of your manufacturers; can you order it for me?
In most cases, we can special order that product for you. Contact your account manager or chat with us online to find out more.
Why Can't I Change The Billing Address Online?
In an effort to prevent fraud, customers are unable to change address information on the web. To change your billing address, please contact a Customer Care Specialist at (800)-645-2310
Where Do I Send My Payment and Inquiries?
Log in to your account and pay online, or mail your payment to
Darby Dental Supply LLC
PO BOX 26582
New York, NY 10087-6582
What Payment Terms are Available to Customers?
If you're a licensed practitioner practicing in the U.S., your orders can be billed to an open account. Or, pay Credit Card. Applicable local & state tax may apply.
What Should I Do if There are Order Discrepancies?
If you receive an order that is missing items, call (800)-645-2310 and let a Customer Care Specialist handle your concern.