Darby Basics
What do you sell?
As one of the nation's leading distributors of dental supplies, Darby Dental Supply stocks more than 50,000 different products for general practitioners and numerous specialties. In addition to physical products, Darby also provides technology services, a capital equipment division, equipment repair services and a full line of private label products.
Who do you sell to?
Darby restricts sales and distribution of products and services to licensed dentists and healthcare professionals who have an established business account with us within the United States or its territories.
What makes Darby special?
As a low impact solutions provider, Darby gives dental practices convenient access to over 50,000 products without interrupting daily workflow. By focusing on world-class service, dedicated customer care and a progressive spirit, Darby helps dental practices across the country operate more efficiently.
My Account
How do I create an online account?
Click here, to sign up for an online account to make online purchases.
After filling out a brief form, you will receive an activation code to complete set-up.
How do I edit my account information?
Click here, or log into your online account and visit My Account.
Ordering Product
How do I place an order?
You can place an order however is most convenient for you – over the phone or online.
How do I find my order history?
Click here, or log into your online account and visit Order History.
I am unable to locate a product from one of your manufacturers. Can you order it for me?
In most cases, we can special order that product for you.
Contact your Account Manager or chat with us online to find out more.
Product Delivery
When will I receive my order?
With 1-2 day delivery in most parts of the U.S., Darby provides industry-leading shipping times thanks to automated product picking, handling and technologies such as bar-code scanning and radio frequency systems.
Return Policy
What is your return policy?
Darby provides our customers with a generous return policy for obtaining credit or adjustment on products sold. All returns must be made within 30 days of original purchase. We will arrange to replace, exchange or issue a refund – it's that easy.
Although all Darby brand products have a 100% money back guarantee, any opened items that are not Darby brand products may not be returned for credit.
To check a product's eligibility for return, please contact a Customer Care Specialist at (800)-645-2310.
How do I request a return or billing adjustment?
Call: Contact a Customer Care Specialist at 800.645.2310
Chat: Select "Ask an Expert" at the upper right-hand side of the page
Email: Visit our contact page to send us an email
Billing & Payments
What payment options are available to customers?
Monthly Billing: If you are a licensed practitioner in the U.S., your orders can be billed to an open account.
For your convenience, statements go out on the first of the month and are due on the 15th for the previous month's purchases.
Credit Card: Customers may also log into their online account and pay with credit card. Note that applicable local and state taxes may apply.
Mail: You can also mail payments to the following mailing address:
Darby Dental Supply, LLC
P.O. Box 26582
New York, NY 10087-6582
How can I change my payment options?
Call your Account Manager to update your payment options.
Why can't I change my billing address online?
In order to protect our customers' privacy and prevent fraud, you may not change address information on the web.
To update your billing address, please contact a Customer Care Specialist at (800) 645-2310.
Darby TechForce
What is Darby TechForce and why do I need it?
Darby TechForce delivers tailor-made, dental-specific technology solutions that work for dental practices and the people in them. Our services increase practice efficiency by streamlining processes, setting up your hardware and software to work together seamlessly, troubleshooting network problems before they happen, and safeguarding your data from breaches or disasters.
Learn more at www.darbytechforce.com.
Who should I contact for Darby TechForce sales and questions?
Call 800.866.2093 to chat with one of our friendly dental technology experts.
Equipment Division
What does Darby's Equipment Division offer?
Darby's Capital Equipment Division offers the best prices and product offerings for General Practitioners as well as numerous specialties.
To learn more, contact your Account Manager or visit Darby Equipment.